T&C
Shop and Ship LLC, acting as the administrator of this website, hereinafter referred to as the "Service Provider", on the one hand, and the individual or legal entity that is using the Service Provider to render the services, hereinafter referred to as the "Customer", on the other hand, together referred to as the " Parties ", have come to this Agreement on the following:
1. Definitions:
1.1. Personal Address: a personal postal address in the US, provided by the Service Provider to the Customer for use in online shopping activities.
1.2. Goods: products and services purchased by the Customer in online stores.
1.3. Order: Goods purchased by the Customer in one online store and sent to the Personal Address with a unique Tracking Number.
1.4. Parcel: postal or courier delivery of one or several Orders from the Personal Address in the USA to the address indicated by the Customer through the services rendered by the Service Provider.
1.5. Tracking number: unique number assigned to orders and parcels, allowing tracking the movement of mail items.
1.6. Term of Storage: maximum free storage period of the Order and / or Parcel in the warehouse determined by the Service Provider.
1.7. Post and Courier Services: public and private companies that provide international and domestic delivery of orders and parcels, including but not limited to US Postal Service, Russian Post, EMS, BoxBerry, etc.
1.8. Insurance Event: the fact of loss of the Parcel intended for the Customer, formally documented by the Postal Service or the Courier Service. For Courier Services, the Insurance Event also refers to a partial damage / loss of the Goods. The minimum period for opening an investigation of the lost or damaged Parcel is 30 days from the date of first tracking of the Parcel in the Postal or Courier Service.
2. Provision of services:
2.1. The Service Provider shall provide the Customer with the following services, including but not limited to:
2.1.1. Provision of a Personal Address on the territory of New Jersey and Delaware, USA, as well as a free weekly delivery between warehouses in Delaware and New Jersey
2.1.2. Storage, packaging and consolidation of orders sent by the Customer to the Personal Address.
2.1.3. Mailing of parcels to the addresses indicated by the Customer.
2.1.4. Consulting the Customer about online purchases and delivery of goods using postal and transport companies.
2.2. The Customer shall pay to the Service Provider the following costs associated with the provision of services, including but not limited to:
2.2.1. Cost of services for storage, packaging and consolidation of Orders.
2.2.2. The cost of postal and insurance services related to the delivery of the Parcel to the specified Customer address.
2.2.3. The cost of other services rendered by the Service Provider, specified and updated from time to time in the "Services and Payment" section of BOXFWD.com
2.3. Payment for services occurs via electronic means of payment on the basis of the invoice from the Service Provider to the Customer in the currency of the Service Provider (US dollar).
3. Rights and obligations of the parties:
3.1. Service Provider Obligations:
3.1.1. The Service Provider shall accept and store Orders sent by the Customer to the Personal Address for the period of the Storage Term, provided that the contents of the Order shall not include:
- Goods acquired illegally
- Counterfeit Goods
- Goods banned for storage without proper license
- Goods banned for export from the USA
- Goods prohibited for importation into the territory of the country indicated by the Customer in the shipment address
3.1.2. The Service Provider shall ensure the consolidation, storage and dispatch of the Parcels through the Courier and Postal Services, in accordance with the Storage Term and the instructions of the Customer transmitted via the site BOXFWD.com
3.1.3. Unless agreed otherwise by the Parties, the Service Provider shall send the Parcel to the address (addresses) indicated by the Customer within seven working days from the receipt of full payment covering the shipping cost and the services provided to the Customer
3.1.4. The Service Provider, at the request of the Customer, shall provide the Customer with an opportunity to insure the contents of the Parcel on the basis of the conditions described in the Insurance of Parcels section below.
3.1.5. The Service Provider shall inform the Customer in a timely manner about the receipt of the Order in the warehouse and all subsequent actions of the Service Provider related to storage, consolidation and shipment of the Parcel (which may include one or more of the Customer’s Orders) through the information contained on the BOXFWD.com website and e-mail messages.
3.1.6. The Service Provider shall compensate the Customer for the full cost of the Order received by the operator into the warehouse and subsequently lost or displaced by the Service Provider, on the basis of the document confirming the cost of the Order and with the exception of cases of loss of the Order related to the circumstances specified in the Force Majeure section.
3.1.7. The Order is considered as received in the warehouse only after it is entered by the operator into the Customer's personal account. The detailed procedure for accepting claims for orders indicated as delivered to the warehouse by the Postal or Courier service, but not entered into the Customer's personal account is described in the FAQ section of BOXFWD.com
3.2. Service Provider Rights:
3.2.1. The Service Provider reserves the right to unilaterally suspend the provision of services to the Customer under the following circumstances:
- Failure to comply with the obligations of the Customer, described in paragraph 3.3 of this agreement
- Actions on the part of the Customer, which run counter to existing legislation and customs regulations of the United States and the destination country
- Suspicion of illegal financial transactions or other fraudulent activity on the part of the Customer
3.2.2. The Service Provider shall have the right to demand copies of identity documents from the Customer, copies of bank documents related to the purchase of the Order (payment receipts, store invoices, transaction details etc.), as well as other documents necessary to fulfill the Service Provider's obligations under this agreement.
3.2.3. The Service Provider shall have the right not to perform or suspend its services at any stage in the event that the Customer has not rendered the full payment for the provided services.
3.2.4. The Service Provider shall have the right to confiscate the Goods purchased illegally from the Order, as well as Goods banned from export from the USA / import into the territory of the destination country. Such Goods are not refundable and will be given to charitable organizations or destroyed.
3.2.5. The Service Provider shall have the right to refuse the Parcel consolidation request form the Customer if the final dimensions of the consolidated parcel exceed the maximum allowable for transportation by the US Postal Service or the Courier Service.
3.2.6. The Service Provider reserves the right to make changes to this Agreement, and the Customer undertakes the obligation to regularly monitor the changes in the Agreement as posted at www.boxfwd.com
3.3. Customer Obligations:
3.3.1. The Customer shall promptly notify the Service Provider about the Orders sent to the Personal Address by filling in the appropriate forms in the personal account, indicating the name of the store and the Tracking Number.
3.3.2. The Customer shall notify the Service Provider in a timely manner of any changes in the Order (change of the Tracking Number, cancellation of the Order, etc.). In case of cancellation of the Order, the Customer shall remove it from the personal cabinet within 7 days from the date of cancellation.
3.3.3. The Customer shall pay for the Service Provider’s services on time and in full, using bank accounts, credit and debit cards belonging to the Customer, electronic wallets and any other optional payment methods allowed by the Service Provider on the BOXFWD.com website.
3.3.4. The Customer shall comply with the existing legislation and customs rules related to the purchase and transfer of goods from the United States to other countries. The Customer shall be deemed solely responsible for the accurate and truthful filling of the customs declaration and other documents accompanying the Parcel.
3.3.5. The Customer shall notify the Service Provider in a timely manner of the non-delivery or delivery issues related to the Parcel.
3.4. Customer Rights:
3.4.1. The Customer shall have the right to refuse the services of the Service Provider for processing and consolidating the Order, until the Order is received in the warehouse
3.4.2. The Customer shall have the right to claim back the funds transferred to the Service Provider in the event that the service cannot be rendered due to circumstances beyond the control of the Parties.
3.4.3. The customer has the right to receive a qualified response to a request sent to the customer service within 48 business hours from the time of confirmation of receipt of the request by the service department.
4. Term of Storage:
4.1. The period of free storage of the Order from the moment of receipt to the warehouse is 90 days.
4.2. The period of free storage of the consolidated Parcel is 15 days from the date of consolidation.
4.3. After the expiration of the storage period specified in clauses 4.1 and 4.2 of this Agreement, the Service Provider reserves the right to require payment from the Customer for additional days of storage:
4.3.1. Order - $ 2 for each additional day.
4.3.2. Parcel - $ 5 for each additional day.
4.3.3. In cases where the Customer does not comply with the Service Provider’s request for additional storage payment within 2 weeks, the Service Provider reserves the right to transfer the Order / Parcel to the charitable organization
4.4. The storage costs must be paid in full before the Service Provider renders any other services related to the Customer's Orders and Shipment.
5. Insurance:
5.1. The Service Provider, at the request of the Customer and in accordance with the tariffs specified below, provides the Parcel insurance service.
5.2. The insurance comes into effect from the moment of payment by the Customer of the insurance premium calculated based on the following tariffs:
5.2.1. For parcels by the US Postal Service: $ 1.6 insurance premium for every $100 of the insured value (up to $ 1,300 in insured value).
5.2.2. For parcels by the Courier Service: 1.5% of the amount of the insured value
5.3. In the event of an Insurance Event, the Service Provider undertakes to pay to the Customer the lesser amount indicated: the amount corresponding to the declared value of the Parcel or the total confirmed cost of Orders or the confirmed cost of the lost / damaged Order
5.4. The Service Provider reserves the right to request from the Customer documents (store receipts, etc.) confirming the actual value of the Parcel indicated in the customs declaration and to refuse payment of insurance if such documents are absent or do not correspond to the value declared.
5.5. Claims of missing items are accepted only when the customer support service has been contacted no later than 5 working days from the receipt of the Parcel and if the following evidence has been provided: photo of items taken in our warehouse, video of unpacking the parcel, photo of the damaged box and accompanying documents. A detailed procedure for accepting claims is described in the FAQ section of BOXFWD.com
5.5.1 In the absence of one or more of the listed proofs, the Service Provider reserves the right to reject Customer’s insurance claim
5.5. Upon confirmation of the Insurance Event by the Postal or Courier Service, the Service Providers shall compensate the cost of the insured investment within 10 working days from the date of confirmation, but not earlier than receipt from the Customer of the documents requested by the Service Provider, confirming the actual value of the lost or damaged items
5.6. Confiscation of a Parcel by Customs or the impossibility of delivering a Parcel to the address specified by the Customer is not considered to be an Insurance Event.
6. Limitation of Liability:
6.1. The Service Provider shall not be liable for any expenses of the Customer or direct or indirect damage caused to the Customer related to the use of Service Provider's services.
6.2. The Service Provider shall not be responsible for the Order or the Parcel on which the incorrect address was given due to the Customer's fault.
6.3. The Service Provider shall not be liable for the conformity of the Goods in the Order received by the warehouse for storage to the Goods indicated by the Customer as purchased from the online store.
6.4. The Service Provider shall not be liable for the truthfulness and accuracy of the customs declarations and other accompanying documents to be filled by the Customer.
6.5. The Service Provider is completely exempted from liability for damage, loss or confiscation of the Goods related to the services rendered by transport, postal or customs service providers before the Order is received into the warehouse or after the Order has been shipped to the Customer through the US Postal Service, Courier Services, air carriers and other third parties.
6.6. The Service Provider shall be exempt from liability for any issued related to the customs authorities of any country.
6.7. The Service Provider shall not be responsible for the delivery time of the Parcel to the Customer by transport and postal services.
7. Force Majeure:
7.1. The parties are exempted from liability for partial or complete non-fulfillment of obligations under this Agreement if this failure was a consequence of force majeure circumstances that arose after the conclusion of the Agreement because of the emergency events that the participant could neither foresee nor prevent by reasonable measures (force majeure). Such extraordinary events are: flood, fire, earthquake, explosion, storm, epidemic and other phenomena of nature, as well as war or military actions, etc.
8. Dispute Resolution and Jurisdiction:
8.1. In case of disagreements and disputes arising from the implementation of the terms of this Agreement, the parties shall resolve them through negotiations.
8.2. If it is not possible to resolve disputes through negotiation, disputes are resolved in the manner prescribed by US law
9. Other conditions:
9.1. The parties agreed that all activities related to the provision of the service are made on weekdays from 9:00 to 17:00 North American Eastern Time (EST). Contacts of the Customer with the Service Provider's support service are made on working days from 9:00 to 17:00 Moscow time.
9.2. The parties agreed to consider e-mail, messenger, mobile communication, including SMS, as well as all contact details listed in the "Contacts" section of this site, as well as other ways of communicating through the website, such as feedback forms, forum, etc., as acceptable means of communication. Any other information or communication on other resources should not be considered official.
